Updated
Contact Winkey
Reaching our team
Questions happen, and we'd rather you ask than guess. Our support staff work in English and are here to sort out account, deposit, bonus and withdrawal queries.
At present our published support channel is the in-account help desk, accessible once you've logged in at Winkey. We don't list a public phone line or postal address, so please avoid any third-party contact details claiming to be us — they aren't.
Gambling support in Australia
Contacting us about money worries? We'll point you to the right help. Free, confidential support is available any time through Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au.
You can also set limits or take a break using the tools described on our Responsible Gambling page. Play is for adults 18 and over.
If something goes wrong
Not happy with an outcome? Raise it with support first and give us the chance to fix it. Set out the facts plainly and attach any evidence.
If your complaint isn't resolved to your satisfaction, you may escalate it to the relevant data-protection or gambling authority that supervises us. Our handling of your personal information is set out in our Privacy Policy, and the rules governing your account live in the Terms and Conditions.
Identity checks (KYC)
Before your first withdrawal, we verify who you are. This protects your balance and keeps us compliant.
You may be asked for proof of identity and, in some cases, proof of address. Have your documents ready and the payout runs smoothly — in one review test a USDT withdrawal was paid in two business days after verification, though withdrawals can take up to five business days overall. Got a question about a specific document? Message us before you upload and we'll confirm what's needed.
What to include for a faster reply
A good message saves everyone time. Tell us clearly what happened and when.
To speed things along, include your registered username or account email, the rough date and time of the issue, the transaction hash or ID for any crypto deposit or withdrawal, and a short description of what you expected versus what occurred. One or two screenshots help more than a long paragraph. Please never send us your password — our staff will never ask for it.