Updated
Responsible Gambling
Why this matters to us
Gambling should feel like entertainment, never a way to chase losses or pay bills. We built Winkey for adults who want a fair, honest flutter.
You must be 18 or over to hold an account or place any bet with us. We verify identity before your first withdrawal, and we close accounts where age cannot be confirmed. If you are not sure whether your play is still fun, this page is here to help you stop and think.
Tools you can switch on
Control works best when it runs quietly in the background. We offer several player-protection tools you can set at any time from your account settings or by contacting us.
| Tool | What it does |
|---|---|
| Deposit limits | Cap how much you can add over a day, week or month. |
| Loss limits | Set a ceiling on net losses across a chosen period. |
| Session limits | Decide how long a single play session can run. |
| Reality checks | Pop-up reminders showing time played and your balance. |
| Cooling-off | Lock your account for a short break, from a day upwards. |
| Self-exclusion | Shut access for months or years when you need a firm stop. |
Tightening a limit applies quickly. Loosening one takes effect only after a cooling period, so a heated moment never undoes a sensible choice.
Warning signs worth watching
Problem gambling rarely arrives all at once. It creeps in. Watch for these signals in yourself or someone close to you:
- Betting more than you planned, again and again.
- Chasing losses to win back what has gone.
- Borrowing money or selling things to keep playing.
- Hiding how much time or money you spend.
- Feeling anxious, irritable or low when you are not gambling.
- Letting work, study or relationships slide.
Recognise a few of these? That alone is a reason to pause.
A quick 60-second self-check
Ask yourself these questions honestly. There are no clever answers here.
- Have you tried to cut back and failed?
- Do you gamble to escape stress or boredom?
- Has anyone criticised your gambling, and were they right?
- Do you feel guilty about how much you stake?
- Would stopping feel genuinely difficult?
Several yes answers suggest it is time to set a limit, take a break, or reach out for support. You can arrange any of this through our support team.
Free, confidential help in Australia
You do not have to sort this out alone. Gambling Help Online offers free, confidential counselling to people across Australia, 24 hours a day.
Call 1800 858 858 or visit gamblinghelponline.org.au for chat, email support and self-help resources. Support is available for family and friends too, not just the person gambling. For how we handle your account data, see our Privacy Policy.